News
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Outage Advisory: Westport, Purbecks Cove, Flatwater Pond
Read More: Outage Advisory: Westport, Purbecks Cove, Flatwater PondUPDATE – 11:15 A.M. Following further investigation this morning, our crew also identified a tree that had fallen on the power line as a result of the high winds and severe weather conditions last night. Crews are on site making necessary repairs and expect to have power restored for all customers by noon today. Thank…
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Watermark issue on Hydro bills
Read More: Watermark issue on Hydro billsNotice for Hydro Customers We are experiencing an issue with bill printing, causing inaccurate watermarks to appear on some bills. If you receive a bill with a watermark notice that does not seem accurate, please call our Customer Service Team at 1-888-737-1296 or e-mail customerservices@nlh.nl.ca Please note, this issue is not impacting account balance information…
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Public Advisory – Decommissioning Activity on Little Bay Islands
Read More: Public Advisory – Decommissioning Activity on Little Bay IslandsNewfoundland & Labrador Hydro would like to advise residents and visitors of Little Bay Islands that decommissioning work on the electricity system assets is set to begin in the coming weeks. A contractor will be mobilizing some equipment to the community over the coming days, with work expected to begin during the first week of…
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Public Advisory: Update on controlled release of water – Burnt Dam & White Bear River
Read More: Public Advisory: Update on controlled release of water – Burnt Dam & White Bear RiverNewfoundland and Labrador Hydro is advising residents, cabin owners and travellers in the Burnt Pond and White Bear River areas of Central and Southern Newfoundland that the potential for releases is over for now. Previous Advisory Newfoundland and Labrador Hydro is advising residents, cabin owners and travellers that rain forecast for Sunday could lead to…
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Hydro warns of phone scam
Read More: Hydro warns of phone scamNewfoundland and Labrador Hydro (Hydro) has received reports from customers who have received messages from callers pretending to be Hydro customer service staff, and regarding overdue bills. These calls are not from Hydro. We do not ask for credit card or payment information over the phone. What to do if you are contacted: If you…
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Advisory: Planned Equipment Outage in Labrador, July 30 – NO CUSTOMER IMPACT
Read More: Advisory: Planned Equipment Outage in Labrador, July 30 – NO CUSTOMER IMPACTPlease note, this is not a scheduled customer outage. Hydro would like to advise customers in Happy Valley-Goose Bay, Mud Lake, Sheshatshiu and North West River of a planned equipment outage from approximately 5:00 a.m. to 11:00 a.m. on Thursday, July 30. Maintenance in Churchill Falls requires the main transmission line serving Upper Lake Melville…
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Public Advisory: Update (June 26) – Controlled release of water
Read More: Public Advisory: Update (June 26) – Controlled release of waterNewfoundland and Labrador Hydro advises residents, cabin owners and travellers that water is no longer being released in the Jackson’s Arm and White Bay area on Newfoundland’s Great Northern Peninsula at the Cat Arm Spillway into the Cat Arm River; however, there remains a potential for additional releases if conditions change. People are advised to…
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Power Outage Advisory: Extended outage scheduled for Labrador West on June 14, 2020
Read More: Power Outage Advisory: Extended outage scheduled for Labrador West on June 14, 2020Hydro is advising all customers in Labrador City, Wabush and area that there will be an extended power outage on Sunday, June 14 from 7 AM – 7 PM to complete critical annual maintenance work. We recognize that the COVID-19 pandemic is resulting in people spending more time at home and we are carefully…
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Billing issue identified and being resolved for customers in Labrador isolated diesel communities
Read More: Billing issue identified and being resolved for customers in Labrador isolated diesel communitiesEarlier this week it was brought to Hydro’s attention that a billing issue occurred impacting our residential customers in Labrador isolated diesel communities. Some customers’ bills are inaccurate, and we sincerely apologize to customers for this error. We have taken immediate steps to correct the error and we are in the process of issuing corrected…
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UPDATE: Public Advisory: Controlled release of water, Star Lake & Granite Canal
Read More: UPDATE: Public Advisory: Controlled release of water, Star Lake & Granite CanalUPDATE: Newfoundland and Labrador Hydro is advising residents, cabin owners and travellers that water is no longer being released in the Star Lake area in central Newfoundland, but there is still a potential for additional releases. People are advised to use these areas with caution as water levels and flows are higher than normal and…