Customer Service

Notice for Hydro Customers
We are experiencing an issue with bill printing, causing inaccurate watermarks to appear on some bills.
If you receive a bill with a watermark notice that does not seem accurate, please call our Customer Service Team at 1-888-737-1296 or e-mail
Please note, this issue is not impacting account balance information shown on bills.
We appreciate your patience while the issue is being resolved.

It’s our job to make sure you understand our services and have access to all the information you need when you need it. Have questions about billing? Payment options? Electricity consumption and energy savings? We’re here to help.