Customer Service

Information for customers about new Heat Pump Rebate Program introduced in Budget 2019

We are here to help. In this section, find information about billing, payments, and our services. Please see here for a list of FAQs.

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Newfoundland and Labrador Hydro offers a Financing Plan at a rate of Prime+3.75%. This is offered to residential customers of Hydro who:

  • have an active account
  • own the premise for which the loan is required.
  • Customers who are renting or have a rental purchase agreement are not eligible.
  • Customer must have a satisfactory collection/credit status whereby the applicant has no arrears with NLH and does not have any active or unmet collection activities in the last 12 months; and has not had a notice of disconnection issued against him or her in the last 12 months.
  • Products must be installed in your primary residence.

Financing is available upon credit approval for:


Maximum Amount Financed

Term of Financing

Heat Pump


60 months

Basement and Attic Insulation


60 months

For full financing details and application form, click here

Energy Efficiency Loan Program

In addition to Hydro financing, the new Energy Efficiency Loan Program (EELP), brought to you by the Government of Newfoundland and Labrador and takeCHARGE, is offering a reduced interest rate of Prime+1.25% for on-bill financing of insulation, heat pumps and home energy assessments. Through EELP, eligible applicants can receive low-interest financing for up to $10,000 over five years.

Please be advised that in addition to Hydro’s regular Customer Financing criteria, to qualify for the low interest financing you must meet the following additional requirements:

  • Primary heat must be Electric
  • You must have a minimum of one year history with Newfoundland and Labrador Hydro
  • Your property must have at least 12 months of history with Newfoundland and Labrador Hydro
  • Your home must meet minimum insulation levels at the time of application

Full EELP program details are available on the takeCHARGE website.

Energy Savings
takeCHARGE is a joint partnership between Newfoundland and Labrador’s two electricity utilities: Hydro and Newfoundland Power.  We work together to bring energy efficiency awareness and rebate programs to everyone in Newfoundland and Labrador.

Business Programs

Residential Programs

New Heat Pump Rebate Program introduced in Budget 2019

In Budget 2019, the Department of Municipal Affairs and Environment, in partnership with Newfoundland and Labrador Hydro, introduced a one-year Heat Pump Rebate Program to assist homeowners in increasing the energy efficiency of their homes. The program will provide rebates of $1,000 for the purchase and installation of qualifying heat pumps.

Details of the program, including eligibility and other conditions, will be available at the time the program is launched, and following approval in the provincial legislature. Please note that funding for the new program will be limited and applications will only be accepted and assessed on a first-come, first-served basis after the program is launched.  Only applications that meet program eligibility requirements and other conditions will be considered.

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Rate Stabilization Plan Refund

For common questions and answers – see our FAQ page.

View the order from the Public Utilities Board here.

Outages and the electricity system

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Easements and Right of Ways
What is an easement and why are easements required?  Get answers here.

Net Metering
The Net Metering Program has been created to allow Newfoundland & Labrador electricity customers to generate power from small scale renewable sources for their own use and supply surplus power to their electricity utility when available.  Click here for more.