There are several ways to pay your Hydro bill each month. We encourage you to choose an option that best suits you.

At a financial institution

Pay your bill in person, at an ATM, over the phone, or through your bank’s online bill payment option. Make sure you allow time for processing, as many bank payments aren’t received for 2-3 business days.

By mail

Use the blue envelope provided with your bill and send your bill stub and a cheque or money order, made payable to Newfoundland and Labrador Hydro. Please do not send cash in the mail.

By pre-authorized payment

Sign up for pre-authorized payments and never worry about missing a payment again. Every month, your payment amount is automatically withdrawn from your bank account. You’ll receive a message on your bill advising you of the date and amount of the deduction. You can also combine pre-authorized payments with our Equal Payment Plan (EPP).

By Equal Payment Plan (EPP)

Use our Equal Payment Plan (EPP) to pay for your electrical service in 12 equal monthly payments. How does it work? First, we look at your energy use for the previous 12 months and determine your average monthly usage. Then, using that and our current electricity rates, we calculate your monthly payment for the next year.

Each year, we compare your actual consumption to the billed amounts and adjust as needed, providing you with a credit if you used less electricity that you paid for or increasing the monthly payments to balance out any additional charges. If necessary, quarterly adjustments can also be made. Your meter will still be read and you will still receive a bill showing the actual amount of electricity used.

Signing up is easy, you can use your myNLHydro or give us a call 1.888.737.1296 to make arrangements.

By credit card

While we do not accept credit card payments, you can pay your Hydro bill with a MasterCard, American Express, or VISA* using Plastiq, a third-party online payment service that collects credit card payments for customers and redirects them for a fee of 2.5%.

To complete a transaction, you will need your credit card details, payment amount, and the name and account number of your Hydro account. Please allow 3-6 business days for your payment to process. Visit Plastiq’s site or contact Plastiq at plastiq-service@plastiq.com to get started.

Plastiq is a third-party website that may not be accessible to all users.

*Plastiq accepts VISA cards issued by 8 of the 10 issuers in Canada. Please be advised that payments made to Plastiq using VISA cards issued by either TD Bank or RBC are treated as cash advances by these financial institutions. As a result, these transactions will incur additional charges/fees typically associated with credit card cash advances. Points are not accrued on payments made with these cards.

Flexible Payment Options

If you’re having challenges paying your bill, please call our customer service team at 1.888.737.1296 and we’ll discuss flexible bill payments with you.