Watermark issue on Hydro bills

October 23rd, 2020

Notice for Hydro Customers

We are experiencing an issue with bill printing, causing inaccurate watermarks to appear on some bills.

If you receive a bill with a watermark notice that does not seem accurate, please call our Customer Service Team at 1-888-737-1296 or e-mail [email protected]

Please note, this issue is not impacting account balance information shown on bills.

We appreciate your patience while the issue is being resolved.

Media Contact:

Jill Pitcher
Senior Communications Advisor, Newfoundland and Labrador Hydro
t. 709.737.1219 / c. 709.689.9938 e. [email protected]