Your electric meter is an accurate measurement device, certified under Measurement Canada regulations. In most areas of the province, our meter readers enter readings into a hand-held computer that are then downloaded to our main system which produces your bill.

When we read your meter

Wherever possible, we read meters on a monthly basis. We can, however, also read meters at some other interval and estimate the readings for the intervening month(s). If we’re unable to obtain a meter reading due to circumstances beyond our control (such as extreme weather conditions), we may estimate the reading. In this case, we use estimates based on your past usage and, if necessary, will adjust your bill when the next reading is taken.

If you’re in an area consisting primarily of cottages, meters will be read at least four times a year and estimated readings will be made for all other months.

You can help ensure the safety of our meter readers by keeping the pathway to your meter free of ice, snow, and other objects and making sure that pets are kept away from the meter in an approved kennel or inside your home. For more information or to report a safety concern, please contact us at 1.888.737.1296.

How to read your meter

Our customers have either a digital or a dial meter. Digital meters clearly show the number associated with your energy consumption. If you have a dial meter, you can learn how to read your meter by following the steps outlined below.

Automated meter readings

We’ve implemented an Automated Meter Reading (AMR) system in several areas of the province. The AMR will eliminate reading errors and estimated meter readings, and provide a faster response to meter readings in the event of a move. The system allows for energy consumption data to be collected from electric meters and sent to a database for analysis and billing.  We currently have more than 20,000 AMR meters in place and will be adding them to more areas throughout the province.