ANNUAL REPORT 2025
ANNUAL REPORT 2025
We are the people’s utility. We’re proud to serve Newfoundland and Labrador, not just with power, but with purpose. Our teams work every day to keep electricity reliable, cost-conscious, and sustainable – and to plan for what comes next.
Our Strategic Plan is where that work begins. In this Annual Report, we share stories that illustrate how we’ve worked together in 2025 to deliver on the final year of our 2023–2025 Strategic Plan, and continue to provide the energy Newfoundland and Labradorians can count on.
YEAR IN REVIEW
MESSAGE FROM THE PRESIDENT AND CEO
JENNIFER WILLIAMS
I’m proud to share this year’s annual report, which reflects a year of meaningful progress for Newfoundland and Labrador Hydro.
From supporting customers through rate mitigation to advancing electrification, energy efficiency, and critical infrastructure planning, our focus has remained firmly on what matters most to the people of this province. As we continue to evolve and prepare for the future, we remain committed to establishing a clear path forward and serving the people of Newfoundland and Labrador as a trusted, people-first utility.
SERVING OUR PROVINCE
Powering Your Life
Every day, the people of Hydro work to deliver safe, reliable electricity to customers across Newfoundland and Labrador – supporting homes, businesses, and essential services that depend on us.
In 2025, our commitment to safe, reliable service was reflected in the work we delivered every day: strengthening and modernizing critical infrastructure, planning responsibly for future energy needs, building strong relationships with communities and Indigenous partners, and responding when customers needed us most. Together, these efforts ensure our system remains resilient, dependable, and ready for the challenges ahead.
ENABLING SUSTAINABLE GROWTH
A Thoughtful Path Forward
Meeting the province’s evolving energy needs requires thoughtful planning, innovation, and a strong commitment to sustainability. 2025 brought focus on enabling growth by advancing programs and initiatives that support sustainable energy, economic development, and long‑term system readiness.
From expanding energy efficiency programs and supporting electrification, to strengthening our sustainability practices and modernizing how we work, we’re working to build a resilient energy future for Newfoundland and Labrador.
WORKING TOGETHER
Showing Up Together
Strong relationships, a culture of safety, and an engaged workforce are essential to delivering reliable service. In 2025, Hydro continued to work together, across teams and with our communities, to strengthen safety leadership, recognize and develop our people, advance inclusion, diversity, equity, and accessibility (IDEA), and give back where support is needed most.
Through leadership, collaboration, and community involvement, we’re showing up together to support of our people, our customers, and our province.