Hydro warns customers of phone scam

November 1st, 2019

Newfoundland and Labrador Hydro (Hydro) has received reports from customers who have received messages from callers pretending to be Hydro customer service staff, and regarding overdue bills. These calls are not from Hydro. We do not ask for credit card or payment information over the phone.

What to do if you are contacted:

  • If you receive a suspicious call of this nature, hang up.
  • Do not provide any personal or payment information.
  • Report suspicious phone calls or emails immediately to your local police detachment or the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you have any questions about the validity of an overdue bill or service request, please call a Hydro customer service representative at 1-888-737-1296.

Media Contact:

Jill Pitcher
Senior Communications Advisor, Newfoundland and Labrador Hydro
t. 709.737.1219 / c. 709.689.9938 e.