Accessibility Statement of Commitment: Here at Hydro, we strive for a safe and inclusive work environment where everyone has equitable access and opportunity. We are committed to identifying, preventing and removing barriers for persons with disabilities who work with us and for those who interact with our company.

Aligning with the provincial Accessibility Act, Hydro created and published a three year Accessibility Plan in late 2023 to identify, prevent and remove barriers for persons with disabilities within Hydro. The first year of the plan, now complete, focused primarily on assessment in the each of our focus areas of Employment, Customer Service, Information and Communication, Information Technology and the Built Environment.

Actions in the plan are outlined to align with three goals
1) Employee Experiences
2) Ownership Across the Business
3) Partnerships and External Engagement

Established in 2023, with robust action taken in 2024, Hydro’s Accessibility Committee is a key component to ensure ownership and continued achievement under the three goals of the plan to impact meaningful change

Significant work was accomplished against plan in 2024, including:

• Hydro’s new public facing website was published meeting Web Content Accessibility Guidelines 2.0 (WCAG).
• A physical site assessment was completed in Churchill Falls with InclusionNL, including a full assessment of all public facing town areas (recreation, school, grocery store, etc).
• Review of employee onboarding and recruitment processes to identify barriers with view to support development of new tools and processes.
• Development of new meeting guidelines for employees with emphasis on promoting inclusion.
• Several educational/information sessions were held for Hydro employees (Power of Language, Duty to Accommodate).
• Worked with the Customer Service team to help clarify responsibilities and gather information regarding barriers customers face.
• Presented Hydro’s Accessibility plan at Inclusion NL’s Accessibility Symposium