Update: Customer service and emergency phone line back in service
October 14, 2026
UPDATE – 6:30 p.m.
Please be advised that our customer service phone line is now back in service following today’s outage from Bell Canada.
To report a power outage or emergency, please call us at 1-888-737-1296.
Previous:
Advisory: Customer service and emergency phone line currently unavailable
Due to the issues impacting Bell Canada phone services, our customer service and emergency phone lines are currently unavailable.
To report a power outage or emergency, please call 709-570-7684.
For general inquiries, customers can also continue to contact us by email at customersservices@nlh.nl.ca or through the myNLhydro app. Power outage information and updates are available at nlhydro.com/outages any time.
We will provide further updates as more information is known. Thank you for your understanding today.