Update: Customer service and emergency phone line back in service 

October 14, 2026

UPDATE – 6:30 p.m.

Please be advised that our customer service phone line is now back in service following today’s outage from Bell Canada.

To report a power outage or emergency, please call us at 1-888-737-1296.


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Advisory: Customer service and emergency phone line currently unavailable

Due to the issues impacting Bell Canada phone services, our customer service and emergency phone lines are currently unavailable.

To report a power outage or emergency, please call 709-570-7684.

For general inquiries, customers can also continue to contact us by email at customersservices@nlh.nl.ca or through the myNLhydro app. Power outage information and updates are available at nlhydro.com/outages any time.

We will provide further updates as more information is known. Thank you for your understanding today.