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Hydro warns of phone scam

October 12th, 2021

Newfoundland and Labrador Hydro has received recent complaints from people who have gotten calls about their account charges from telephone scammers claiming to be Hydro staff .

Be aware, these calls are not from Hydro and are an attempt to steal money. The scammers may even provide, or appear to be calling from, a legitimate phone number of a Newfoundland and Labrador Hydro office by using “spoofing” technology.

Please note, Hydro will not request a customer’s credit card or other payment information over the phone.

What to do if you are contacted:

-If you receive a suspicious call of this nature, hang up.
-Report suspicious phone calls or emails immediately to your local police detachment or the Canadian Anti-Fraud Centre at 1-888-495-8501.
-If you have any questions about the validity of an overdue bill or service request, call a Hydro customer service representative at 1-888-737-1296.

 



Media Contact:

Erin Squires
Manager of Communications, Newfoundland and Labrador Hydro
709.737-1311 e. erinsquires@nlh.nl.ca