Newfoundland and Labrador Hydro (Hydro) has received several complaints from concerned people who have received messages from callers pretending to be Hydro customer service staff regarding overdue bills.

These calls are not from Hydro and we do not ask for credit card or payment information over the phone.

What to do if you are contacted: 　

• If you receive a suspicious call or unexpected email, do not reply or click on any links. Do not provide any personal or payment information.
• Report suspicious phone calls or emails immediately to your local police detachment or the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you have any questions about the validity of an overdue bill or service request, call a Hydro customer service representative at 1-888-737-1296.