Warnings for winter storm and extreme wind conditions are issued for the island and many parts of Labrador over the next 24 hours. Newfoundland and Labrador Hydro is taking all the necessary steps to have crews and equipment prepared in advance, and we’re reminding customers to be storm-ready as well.

Hydro has been planning ahead and we’ve implemented our severe weather preparedness protocols province-wide, ensuring that regional personnel are mobilized and stationed strategically to respond, equipment is ready, and we have emergency on-call resources and customer service support in place. Our Energy Control Centre and regional operations teams will be on alert and monitoring the system closely during the storm.

With the forecast calling for heavy snow and rain and winds of well in excess of 100 km/hr in some parts of the province, transmission and distribution lines could sustain damage causing power outages. We have frontline crews in the field and extra personnel in all of our service territories, ready to respond. We’ll respond as quickly as possible to outages – however, hazardous conditions during the storm could make work challenging and we ask for customers’ patience in the event that they lose power.

OUTAGE INFORMATION

To report an outage or for assistance 24 hrs a day, please call Hydro’s Customer Service line at: 1-888-737-1296

 

SAFETY

Always remember that your safety is most important. Stay away from downed or damaged wires – we ask that you call and report it to us.

Other tips to consider:

• Monitor your local weather forecast as conditions can change.
• Charge up your mobile phones and electronic devices in case of an outage.
• Have emergency items on hand, e.g. flashlights, battery-powered radio, food and water.
• If you lose power, turn off and unplug electrical equipment, such as TVs and computers, to prevent damage when power comes back on.
• If you use a backup generator, make sure it’s working and installed properly outside in a well ventilated area.

For outage information, check the Outages section of our website www.nlhydro.com.

For more information, visit www.nlhydro.com/winter .

POWER RESTORATION PROCESS

When a power outage does occur, our goal is to return service to the greatest number of people as safely and quickly as possible. This can depend on several things, such as identifying the cause of the outage, accessibility of the location of the problem, weather conditions, and whether it’s daytime or nighttime.