Government of Newfoundland & Labrador announces COVID-19 financial relief initiatives for electricity customers

On May 14, 2020, the Government of Newfoundland & Labrador announced two initiatives to help electricity customers deal with the financial impacts of COVID-19:

One-Time Electricity Bill Credit: Residential and general service customers including businesses and other organizations whose rates are based on Holyrood fuel costs will receive a one-time credit on their bill, at a date to be determined by the Public Utilities Board. The credit is expected to vary based on customers’ usage.

Interest Relief: For customers who have been unable to keep up with their electricity bill payments, government is providing up to $2.5 million to waive the interest on overdue accounts for eligible residential and general service customers throughout the province. This includes residents, businesses and other organizations that are struggling as a result of COVID-19 and will be for a period of 15 months commencing June 1, 2020. Customers will be required to continue to make regular monthly payments to their account, as agreed upon with their utility.

Detailed information about the bill credit and interest relief program, including eligibility and other conditions, will be available in the coming weeks. Please visit our website regularly and follow us on social media for updates.

To read the news release about these programs, visit the provincial government website here.

Learn more about additional steps Hydro has taken to support customers throughout the COVID-19 pandemic here.