As the Information Management Supervisor, Victoria, works with employees all across Hydro to ensure that our company’s records are properly managed. She knows how important it is to our collective history – decades of providing reliable electricity service – to ensure that all our documents and records are properly stored and preserved. This is why she’s so committed to providing guidance and sharing her expertise.

Tell us a little about yourself.

I was born and raised in St. John’s and received my diploma in the Records and Information Management Program from Memorial University and College of North Atlantic. I also have my Masters in the Electronic Record Management Certificate Program from the Association for Intelligent Information Management, in Toronto. Throughout my career I’ve worked at the Supreme Court of Newfoundland, the Royal Newfoundland Constabulary and Aker Maritime Kiewit Contractors, before finding myself here at Hydro. Outside of work, I enjoy hot yoga, hiking, rowing and taking our 15 year old dog, Kobe, for leisurely walks in Bowring Park.

How long have you worked at Hydro?

I have been with Hydro for 25 years. I spent most of my career on the Lower Churchill Project and am now a part of our Information Management Team working at Hydro Place.

What does an average day look like for you?

As the supervisor for our Information Management team, I provide leadership, advice and consultation to departments and teams within Hydro to help enforce best practices for information management. As a whole, our team has an essential understanding of the importance of maintaining accurate and complete records. We use our knowledge and skills to work with other departments and employees, all across Hydro, to ensure that our company’s records are properly managed. We provide guidance and expertise, as well as training, to ensure employees know how to properly manage their records.

Why is your job important to Hydro?

If this team did not exist, Hydro would not be in compliance under the Management of Information Act (MOIA) and other laws and regulations affecting Hydro. As a part of this, it’s so important for us to educate employees on the importance of compliance and provide the principles, concepts, methods and techniques to properly manage records so we can build trust with our key stakeholders.

We are also helping to preserve Hydro’s important history. Ensuring documents and records are properly stored and preserved, so they can be accessed and used by future generations, is essential to our collective history and culture. It’s very gratifying to know that I am playing a role in that.

What’s something about your job you think most people may not know?

My job can be stressful, as I need to make sure that the right information is shared with the right person, at the right place, at the right time. We depend on employees to identify what records they are responsible for and where they are stored so we can access them efficiently. We also work to coordinate and provide information to support ATIPP requests, court cases and insurance claims.

Is there any particular aspect of life at Hydro that’s especially important to you?

Something that our team, and employees all across Hydro, do so well is productively building and maintaining a supportive and collaborative culture. This is so important to me and something that I’m so glad is a priority for others across the company as well. This allows us all to perform at our best and produce such a high quality of work and service.

To me, teamwork is a lot like being part of a family. It comes with obligations – working together and dealing with difficult situations. I’ve learned that success is to be measured not by the position that you have reached in life, but, instead, by the obstacles that you and your team overcome while working together.