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Meter Reading

In most areas of the province, meters are read by meter readers who enter readings into a hand-held computer which stores information about your energy consumption. The information from the hand-held computer is later downloaded into Hydro’s main computer system and a bill is produced.

When We Read Your Meter
Where reasonably possible, Hydro will read the meters monthly provided that Hydro may, at its discretion, read meters at some other interval and estimate the readings for the intervening month(s). If Hydro is unable to obtain a meter reading due to circumstances beyond its reasonable control, Hydro may estimate the reading. In areas consisting primarily of cottages, the meters will be read at least four times per year and Hydro will estimate the readings for all other months.

Extreme weather

In cases of extreme weather conditions meter readers may be unable to get readings from meters on a regular basis. Your reading could be estimated based on past usage. If necessary, your bill will be adjusted when future readings are taken.Black tickle 2.

You can keep Hydro meter readers safe by ensuring the pathway to your meter is free of ice, snow, and other objects on the scheduled reading day and containing pets in an approved kennel or inside your home away from the meter.

For more information or to report a safety concern with your electric service please call Hydro at 1-888-737-1296

How to Read Your Meter
Your electric meter is an accurate measurement device, certified under Measurement Canada regulations and is usually located on the outside of your home, about five feet off the ground. Your meter has four or five small dials that record your electricity consumption.

Adjacent dials turn in opposite directions — some turn clockwise and others turn counter-clockwise. As electricity is used in the home, a disk in the meter revolves. This disk moves the hands on the dial, just as a car’s odometer records mileage.

The hands on the dials are read and recorded from right to left. When the hand is between two numbers on the dial, the lower number is recorded. The only exception is when the hand is between the numbers 9 and 0. In this case, think of the 0 as equal to 10, 9 is the number you record because it is actually the lower number.

Download the Residential Meter Reading Guide to learn how to read your meter.

Some customers have digital meters for which the number of your electricity consumption is clearly indicated digitally.

Automated Meter Readings
Hydro has implemented a new Automated Meter Reading (AMR) System in several areas of the province to help improve the service we provide to our customers. Approximately 8,700 residential and commercial customers in the Bay d’Espoir area, Conne River, Gaultois, St. Anthony area, Cow Head to Hawke’s Bay area, Fogo Island, Farewell Head and St. Brendan’s have been connected to the new AMR System. In 2011, customers in Wabush will be connected to the new AMR System.

AMR is the automated collection of energy consumption information from an electric meter. This meter will measure and record the amount of energy you use and electronically transmit that information to a computer database for analyzing and billing. This new AMR System will help improve the service we provide you by eliminating reading errors and estimated meter readings, and by providing a faster response to reading meters if you move.

Meter Reading Safety
Safety near your meter reading area is very important. For more information, please visit our Safety section, Meter Reader Safety.