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FAQ’s

How do I get electricity service with Hydro?
To begin a service with Hydro, please contact us at customerservices@nlh.nl.ca or 1.888.737.1296 to open an account.

How much advance notice is necessary to close or transfer an account?
We require a minimum of 48 hours notice (excluding weekends or holidays) to transfer your account. Ten days written notice is required for a permanent disconnection.

How do I cancel service at my old address and start service at my new address?
If you are moving within Hydro’s service area, we can transfer your account. Contact us at customerservices@nlh.nl.ca or 1.888.737.1296 for more information.

Are there any other fees I should know about?
If you are moving or opening a new account, there is an administration charge of $8.00 + HST.

Do I have to pay a deposit?
Business customers may be asked to provide a security deposit.

Do you take a final reading of my meter?
A Hydro meter reader will take a final reading. If that is not possible, the final reading will be estimated from the last reading.

How can I save energy?
If you are interested in learning simple ways to conserve energy in your home or business, check out our takeCHARGE website.

Why is my power bill higher than normal?
Here are a few reasons why your bill could be higher than expected and some things you can do about it:

  • Longer than usual billing period. It may be that your electricity consumption isn’t actually higher than usual, but that your bill cover a longer period of time. Compare this bill with previous bills. The meter reading information in the top portion of your bill shows the number of days in the billing period. Compare the number of days on each bill to see the period of time each bill covers.
  • Weather. Electricity bills usually increase during the cold and shorter days of the long winter season. The same is true for hot weather if you use air conditioning appliances or run fans for cooling. Consider our Equal Payment Plan to even out the fluctuations with seasonal bills.
  • Hot water tank. If your hot water tank is situated in a cold room, it may turn on more often than necessary to keep the water hot.
  • Increased use in your household. If you have a new baby, tenants or house guests in your home, you can expect higher electricity use from the extra sctivity that each person adds to lighting, heating, water and appliance usage.
  • Change in lifestyle. Have there been any changes to your daily routines? Are you keeping the house warmer than usual? Have you retired and now occupy the home more often? Do you now have teenagers taking long showers? These are just a few examples of lifestyle changes that contribute to higher energy use.
  • Home renovations or additions. You may use more electricity to heat and run your home during renovations. Also, if you’ve increased the size of your home there is more space to heat and light.
  • Extra appliance use. Have you added any new appliances, or are you using some appliances more than usual? Appliances and waterbed heaters often run 24 hours a day. Remember to turn off computers at night and try reducing the temperature of your waterbed.

What is an easement and why are they required?
Find out this and more in our easements and right of ways brochure.