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Critical Customer Notification Program

Newfoundland & Labrador Hydro works hard to provide safe and reliable electricity to our customers. However, there are times when outages may occur.

Hydro’s Critical Customer Notification Program helps us identify customers that provide essential services (i.e. hospitals) and also individuals who use electrically operated life-supporting equipment in their home. In advance of planned power outages, we’ll make every effort to contact customers on the Critical Care Notification list, so that they are informed and prepared.

Being on this list does not guarantee that an outage will not occur nor does it give you priority for restoring power – but it will give you time to plan for the power interruption.

We would like to remind customers who require an uninterrupted source of power for medical related equipment that you are responsible to provide your own back-up equipment (i.e. generator) for those purposes.

Application Information

Customers can register as a Critical Customer by completing the Critical Customer form and submitting it in one of the following ways:

Fax: (709) 570-5937
Mail: Customer Service
Newfoundland and Labrador Hydro
Hydro Place, 500 Columbus Drive
P.O. Box 12400
St. John’s, NL A1B 4K7
Email: CustomerServices@nlh.nl.ca
App: myNLhydro

Application Form

Download the form here. You can also obtain a copy of the application form by calling Customer Service at 1-888-737-1296 and requesting a form to be mailed to you.

When the completed form is received with the required information and signatures, you will then be added to the Critical Customer Notification list. Customers who use electrically operated life-supporting equipment in their home will require a physician signature validating that information.

Renewal

Please note, in order to remain on the Critical Care Notification list, this form needs to be renewed bi-annually and received by December 31st of that year. If any of the information on the form changes during the year, please inform us immediately.

You will be removed from the list if:

  • you request in writing to have your name removed,
  • the form becomes expired, or
  • you terminate your electricity account.

If you do not meet the eligibility requirements for the Critical Customer Notification Program, you can visit myNLhydro and sign up to receive outage notifications through the application.