FREQUENTLY ASKED QUESTIONS
How is NL Hydro responding as the COVID-19 pandemic progresses in our province?
At Hydro, the safety of our employees and their families, our customers, and the public is of utmost importance to us. We are actively monitoring and addressing the evolving COVID-19 pandemic and potential impacts on our people, our operations, and on public health in our province more widely. We are regularly assessing our processes and activities to ensure we are doing everything we can to keep people safe. We are fully committed to ensuring that Hydro is always able to provide the safe, reliable operation of the province’s electricity system. This means taking additional steps, and having the right plans and people in place, to ensure continuity of critical functions and system operations.
What are you doing for customers who may be struggling to pay their electricity bill during this time?
We know that this is a challenging time and we wish to support our customers and the communities we serve. Our customer service team is here to help.
- If you think you may have challenges paying your bill, please call our customer service team at 1-888-737-1296 so we can discuss flexible bill payment options.
What options do I have for paying my bill?
We are encouraging customers to use Electronic Billing and Pre-Authorized Payment in case mail is interrupted. However, if these methods won’t work for you, there are several options for payment of your bill. View all payment options here.
Is Hydro doing anything to limit in-person interactions?
Yes, we’ve taken several steps. These include limiting contact wherever possible, reducing crew interactions, and practicing social distancing.
In order to enter our offices and facilities, members of the public must display their NLVaxPass.
We are regularly assessing our processes and activities to ensure we are doing everything we can to keep people safe.
Are Hydro employees required to be vaccinated?
Yes, as of December 17, 2021 all Hydro employees are required to be double vaccinated against covid-19.
Is Hydro able to respond to power outages and issues on the electricity system?
Yes. We are fully committed to ensuring that Hydro is always able to provide the safe, reliable operation of the province’s electricity system. As always, our crews will continue to respond to any unplanned outages and restore power as soon as possible.