Information about how we’re doing our part to keep people safe and provide you with electricity you can count on.

At Hydro, the safety of our employees and their families, our customers, and the public is of utmost importance to us. We continue to monitor the COVID-19 situation in our communities and address the potential impacts on our people, our operations, and on public health in our province more widely.

Our Commitment

We are regularly assessing our processes and activities to ensure we are doing everything we can to keep people safe. We are aligning with all recommended safe work practices put forward by public health.

We are fully committed to ensuring that Hydro is always able to provide the safe, reliable operation of the province’s electricity system. This means taking additional steps, having the right plans and people in place to ensure continuity of critical functions, and managing system operations.

For Our Customers

We know this continues to be a challenging time and we wish to support our customers and the communities we serve. Our customer service team is here to help.

  • If you suspect you may have challenges paying your bill, please call our customer service team at 1-888-737-1296 so we can discuss options regarding flexible bill payments.

Customer service options are always available.

  • Our customer services and support remain fully available and direct customers of Hydro can email or call 1-888-737-1296 with any questions regarding their account.
  • We encourage customers to use Electronic Billing and Pre-Authorized Payment in case mail is interrupted.
  • Customers can also continue to access their account information, receive notifications, outage information, and submit service requests to us anytime using the free myNLhydro app.

Meter Reading

The safety of our meter readers and our customers continues to be our priority. Please practice physical distancing from our meter readers and other team members while they carry out their work to provide electricity to customers throughout the province.

Thank you for your cooperation and continued understanding. If you have questions about your bill, our customer care team is here to help – call us at 1-888-737-1296 or email us at To learn more about meter reading, click here.

Service Connections

For questions regarding urgent connection needs, our customer service team is available to help at 1-888-737-1296.

Information For Vendors & Suppliers

Effective March 25, 2020 we have implemented changes for the bid submission process, invoicing and payment.

Vendors and suppliers are advised that the following changes are now in effect for the bid submission process, invoicing and payment:

  • Paper copies of bid submissions, tender documents, and invoices will no longer be received.
  • Suppliers must now submit all bids and associated documents online – this applies to current postings as well.
  • Suppliers must be registered on our website and ensure all contact information is up to date.
  • Electronic invoices and documentation are required.
  • All payments will now be issued via electronic fund transfers – cheques will no longer be issued.
  • All public tender openings, which are normally conducted in-person, have been cancelled.

We encourage all vendors and suppliers to review the detailed information about these changes on the Bid Opportunities page of our website. Please continue to monitor our website regularly for updates, and contact us by phone or email if you have questions or require additional information.

Frequently Asked Questions

Get answers to some questions about how Hydro is responding to COVID-19: VIEW FAQs